Tech Connect

Excluded Services

In order for Client’s existing environment to qualify for Service Provider’s Managed Services, the following requirements must be met

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  1. All Desktop PC’s, Laptops, and Servers with Microsoft Windows Operating Systems must be running a Genuine, Licensed, and Microsoft supported version and have all of the latest Microsoft Service Packs and Critical Updates installed.

 

Costs required to bring Client’s environment up to these Minimum Standards are not included in this Agreement.

 

  1. Excluded Services

 

Service rendered under this Agreement does not include:

  • Microsoft application training and customization
  • Microsoft SharePoint and Dynamics CRM design, installation, training and support disaster
  • Planning, testing and preparedness unless otherwise noted in Appendix A
  • Threat and vulnerability testing for compliance
  • Bandwidth testing and telecommunications analysis
  • Technology pilots and evaluations
  • On-site changes/upgrades/adds/moves 
  • VoIP phone systems not under WARRIOR NETWORK SOLUTIONS Managed VoIP
  • Printer/scanner copier repair
  • Parts, equipment or software not covered by vendor/manufacturer warranty or support.
  • The cost of any parts, equipment, or shipping charges of any kind.
  • The cost of any Software, Licensing, or Software Renewal or Upgrade Fees of any kind.
  • The cost of any 3rd Party Vendor or Manufacturer Support or Incident Fees of any kind.
  • The cost to bring Client’s environment up to minimum standards required for Services.
  • Service and repair made necessary by the alteration or modification of equipment other than that authorized by Service Provider, including alterations, software installations or modifications of equipment made by Client’s employees or anyone other than Service Provider.
  • Maintenance of Applications software packages, whether acquired from Service Provider or any other source unless as specified in Appendix B.
  • Programming (modification of software code) and program (software) maintenance unless as specified in Appendix B.
  • Training Services of any kind.
  • Failure due to acts of God, building modifications, power failures or other adverse environmental conditions or factors.
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